Refund policy
A full refund within 14 days if you haven’t used your pass. If something didn’t work, tell us and we’ll put it right.
14 days, if you haven’t used it
If you change your mind, you can get all your money back within 14 days of buying a Trip Pass or Trip Pass Plus, as long as you haven’t used it yet. That means no trip plan, re-plan, price check, itinerary check or arrival or departure plan has been made with the pass. This applies to 30-day and 12-month passes.
After you’ve used it
The pass starts the moment you pay. When you buy, you ask for it to start straight away and agree that your right to cancel ends once you use it. After the first use we don’t refund the rest of the pass, including the rest of a 12-month pass.
If something didn’t work
- A request that fails never uses your allowance. The use is given back automatically.
- If you paid and the pass didn’t appear, or the service didn’t work for you for a long stretch, write to us. We’ll fix it, extend your pass, or refund you, whichever fits.
- Nothing here limits your rights under consumer law where you live.
How to ask for a refund
Email admin@amicly-travel.com from the email of your Amicly account (or tell us which account it is), with the PayPal transaction ID from your receipt if you have it. We reply within 3 business days.
Refunds go back through PayPal to the card or PayPal balance you paid with. PayPal usually shows them within a few days; a card can take up to 10 business days. When a pass is refunded it ends straight away.
Disputes and chargebacks
Please write to us first, it’s quicker. If a payment is reversed through PayPal or your bank, the pass bought with it ends.